Looking For: Vietnamese Customer Service Supervisor

at Dencom Consultancy And Manpower Services in Metro Manila
Published at Mar 13, 2013

Dear Sir/Madam:
Greetings, This is April Homo of Dencom Consultancy & Manpower Services - a company dedicated in placing multilingual professionals to International companies here in the Philippines. We urgently looking for Vietnamese Customer Service Supervisor post.


Salary Offer: 40-60K
Location: Makati City, Philippines



Responsibilities:

Supervises and coordinates activities of employees engaged in customer service activities
Plans, prepares, and devises work schedules
Energize and motivate employees
Observes and evaluates employee's performance
Issues instructions and assigns duties to employee
Prepare training, educate and give instructions to employees
Supervise quality-monitor employee's interactions with customers
Communicates with other departments and management to resolve problems at work
Consult employeein resolving problems and completing daily tasks
Oversee and execute all down time and emergency operating procedures and processes as appropriate
Resolves complaints and answers questions of cutomers regarding services and products
Prepares daily, monthly reports
Makes recommendations to management concerning employee and improvement of procedures and quality of service
Plans and develops improved procedures
Requirements:

Male/Female
Willing to work overseas based in Philippines
University diploma or equivalent in management field
Fluent in Vietnamese and English (Speaking, Listening, Writing)
At least 2-3 years experience in customer servcie activities
Ability to encourage and motivate employees with responsible attitude towards their work
Excellent interpersonal skills
Be able to plan and prioritize work properly
Be calm under pressure
Hardworking, willing to learn
Good decision-making, communication and IT skills
Willing to work in shifting schedules
Can start asap

If you are interested, you can send your resume at pengdencom@gmail.com or you can call or text at +639153934455. You may also refer your friends, relatives, colleagues and acquaintances who are interested for the position or looking for other multilingual jobs.

You may also check our website at www.dencomphil.com for more information of our company.
Thank You.

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Published at Mar 13, 2013
Viewed: 3213 times