Full-time Email Us Frontline Associate (teller)

at Ebusiness Services, Inc. in Metro Manila

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Frontline Associate (Teller)

Sales
• Conduct selling activities (e.g., client calls/visits, etc.) to increase branch transaction volume and profitability.
• Promote the "one-stop-shop" store setup of e-Biz and cross sell Western Union and other e-Biz products and services either face to face or via telephone selling
Customer Service
• Coordinate with Marketing on product launches and branch / local store marketing promos.
• Handle over-the-counter (OTC) transactions (of products and services offered by e-Biz) according to prescribed policies, guidelines, processes and service level agreements.
Branch Operations
• Comply with escalation procedures for transactions that are beyond set authority limit.
• Conduct beginning and end of day branch protocols / activities based on prescribed policies and procedures (e.g., branch/vault opening, cash count, post review, filing, etc.)
• Prepare and submit accurate and timely branch reports based on prescribed timelines (e.g., EOD Report, Daily Cash Position Report, etc.)
• Reconcile and/or report transaction errors, discrepancies and variances immediately to the proper channels (person or group) based on policies and procedures regularly.
• Comply with the operations' policies and procedures and other regulations that affect processing of branch transactions.



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Published at Oct 11, 2017
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