Freelance Email Us Home Based - Bilingual (german) Customer Service

at Seven Ground (Anywhere)

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JOB OVERVIEW
Our team has strong determination to impart quality life to people by offering innovative healthcare products and tools for parents with young children.

With this objective in mind, our team is continuously growing and searching for great individuals to keep this vision alive.

We also offer benefit packages unlike any other organization:

  • Medical package
  • Paid leaves per month
  • Government Fee Contribution
  • Medicine reimbursement
  • Paid Career Advancement Training Program

To be considered:

  • be either a native or has similar training and experience in foreign language: SPANISH and GERMAN
  • be able to effectively communicate in the said languages with customers – email or voice
  • be experienced in translation and similar field is REQUIRED

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Essential Functions as Customer Service Representative

1. Maintains customer database: updates data and makes necessary changes.
2. Encourages customers to purchase additional products.
3. Determines/understands customers’ needs with strong objection/response handling.
4. Manages customer queries/complaints either in email or call-handling.

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Essential Functions as Translator

  • Reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained
  • Researching legal, technical and scientific phraseology to find the correct translation;
  • Ensure that the translation is easily understandable and accurate
  • Make sure that the translated information conforms to the culture and linguistics of the target reader
  • Ensure appropriate relay of concepts and ideas between the source and target languages
  • Compile terminology and information such as technical terms that need to be used in translation
  • Ensure appropriate use of CAT (computer-assisted translation) tools and translation memories to ensure that translation work is done with due diligence
  • Proofreading and editing final translated versions
  • Providing clients with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document;
  • Prioritize translation work to meet deadlines on multiple translation projects
  • Ensure that all translated material follows translation quality standards set by the company

TO BE CONSIDERED, please answer the following in your response:

1. Years of experience in customer support/translation or related field?
2. Do you have work references and willing to provide them?
3. Do you have current work now?
4. What is the rate you’re after for these types of jobs?

Note that only those who have qualified experience and complete responses will be entertained.

Skills required:

• Office & Admin (Virtual Assistant) – Admin Assistant – Data Entry – Email Management – Research

• English – Speaking – Translation – Writing

• Writing – Editing Proofreading

• Marketing & Sales – Social Media Marketing

• Customer Service & Admin Support – Community Forum Moderation – Content Moderation – Customer Support – Email Support – Phone Support – Social Media Moderation – Tech Support

• Project Management – Other Project Management



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Published at Nov 22, 2017
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