Full-time Email Us Awesome Customer Service Rep

at Mamahelpers in Metro Manila

Our Company
MamaHelpers is the fastest-growing network connecting foreign domestic helpers from the Philippines with employers globally. There are presently more than 100,000 users, of which 15,000 are active daily app users. Thousands of families have hired their perfect helper on our platform.

We have also been featured in leading media outlets in the Philippines, Indonesia, Hong Kong and China.

Position:
Awesome Customer Service Representative

Job Description:
- Manage large volume of incoming messages/calls and customer service inquiries through our app, social media pages and email
- Identify app user problems and assist in solving them
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Act as respected brand representatives of MamaHelpers
- Create and implement process improvement initiatives

Job Requirements:
- University graduate is preferable
- Fluent in English and Tagalog. Chinese is a big plus
- Strong professional communication, both written and spoken
- Excellent time management, organizational, and multitasking skill with attention to detail
- Proven customer support experience or experience as a client service representative
- Ability to work efficiently both individually and within a team
- An equally creative and analytical approach to problem solving
- Self-driven and fast learner
- People person and equip with negotiation skills
- Target oriented individual

Salary & Benefits:
- Competitive salary package based on experience and work performance.
- A fully paid trip to our Hong Kong office will be offered for high-performing employees.
- Medical benefits.
- High growth developmental opportunities. Well performing employees will be promoted to Manager positions.

Application Method
Email your resume along with your cover letter to hr@mamahelpers.co



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Published at Feb 05, 2018
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