Full-time Email Us Client Relationship Manager

at Pure Commerce in Metro Manila

Responsibilities:

• Responsible for handling first level escalation with professionalism and ensure assistance is provided in a timely and accurate manner for merchants
• Responsible for handling all aspects of the client relationship including directing or coordinating the execution of various types of transactions.
• Assume responsibility for the success of new DCC merchant implementations, liaising with banking partner, 3rd party provider and operations team.
• Provide DCC training to new and existing merchants with regards to DCC best practices.
• Increase the DCC performance of a portfolio of existing merchants, utilising reporting tools and communicating performance with merchants as appropriate.
• Work closely with merchants to ensure DCC is offered correctly across the Point of Sale.
• Work closely with Sales Manager so as to support business development.
• Prepare reports as required by management.

Requirements:

• Diploma/Bachelor's degree holder
• Preferred with at least 1 year of working experience in customer service or related field
• Able to multitask and possessing good communication skills (Written and Oral), client focus and influencing skills
• Meticulous and fast learner
• Able to work independently and follow up on outstanding tasks closely
• A strong sense of ownership, responsibility and accountability.
• Requires frequent local travel to client sites
• Pleasant disposition & well-groomed
• Self-motivated
• Great team player
• Confident yet humble
• Comfortable to liaise with people across all levels




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Published at May 04, 2018
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