Full-time Email Us Bpo Team Leader - Local Account - Ortigas

at Transec Bpo in Metro Manila

WHY APPLY WITH US?
■ represent one of the top leading brands in PH
■ day shift & local account
■ fixed work schedule
■ great working environment with tight-knit team

JOB OBJECTIVE
To provide leadership, coaching, support and guidance to a team of Customer Service Associates in exceeding performance metrics.

ESSENTIAL JOB FUNCTIONS
• Manage team performance by conducting training, QA monitoring and coaching.
• Communicate to the team any new requirements and/or updates.
• Responsible for handling complaints and taking escalation calls to resolve customer concerns.
• Accept incoming calls from customers as needed.
• Create and submit reports to the client.

SKILLS & QUALIFICATIONS
• Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
• At least 1 year of experience in a call center environment as Supervisor or equivalent role preferably in the field of customer service.
• Experienced in using MS Excel.
• Good communication skills, both written and oral for both English and Filipino.

BENEFITS
Medical, Miscellaneous allowance, Dental, Attendance Bonus, Performance Incentives, Company Sponsored Team Events

LOCATION
One Corporate Centre, Ortigas, Pasig City

To apply, send your resume to careers@transecbpo.com


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Published at May 29, 2018
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