Full-time Email Us Jr. Reputation Management Analyst

at Balsam International in Metro Manila

Balsam International is looking for a Jr. Reputation Management Analyst who will be responsible for contributing towards reputation management efforts across multiple e-Commerce brands. He/She must be a hardworking and trustworthy individual with a high level of accuracy, keen attention to detail, high standard of organization, great time management skills, and proactive communication. He/She will work closely with Customer Service, Social Media and other Marketing Teams to integrate reputation management into all marketing/PR processes. He/She will directly report to the Reputation Management Supervisor.

What you'll be doing:

Reputation Management
Monitors online reviews outside of brand, including the Better Business Bureau, Yelp, Google Seller Ratings and others.
Creates and prepares development of search results analyses and impacts.
Monitors competitors publishing fake reviews.
Monitoring and Engagement
Includes but not limited to (replies, reactions, mentions, feedback from users) across various social networks and websites.
Looks for fresh news, updates and other materials to post (e.g. Sporting events and other opportunities to promote our brands).
Monitoring alerts for keywords around products, brands and competitors.
Responds to feedback and any questions that may be posted on our social media profiles and review sites using the brand voice.
Working with PR, Social Media and Customer Service Teams to help resolve any customer issues when needed.
Analytics and Assessment
Improves and keeps a high brand reputation rating.
Improves and keeps a high brand reputation in search results.
Increases positive involvement and responses in social networks.

What you bring to the table:

A Bachelor’s Degree in any field preferably Marketing, Communications or related field.
Has at least one (1) year of work experience in the field of Public Relations (PR), Digital Marketing, Client Relationship and Customer Service are required.
Expert in Marketing, Reputation Management, Social Media and can keep abreast of the latest news and trends.
Highly knowledgeable with Social Media platforms (Facebook, Twitter, YouTube and others) and content strategy.
Understands SEO or willingness to learn.
Must have very high quality American English writing skills.
Strong computer literacy and ability to learn different software platforms and CRM systems – Conversocial, Volusion, etc.
Has high initiative, creative thinker, good organizational skills, and keen attention to details.
Customer service oriented.
Trustworthiness and respect for confidential information.
Experience in advertising/public relations agencies and/or marketing multiple brands is highly preferred.
Comfortable in working through a task via electronic means (email, chat and task management applications)

Our must-haves:

Must live within Metro Manila, Bulacan, Cavite and Rizal areas only.
Must be willing to join occasional in-person meetings.
Must have a dedicated, functional laptop that meets the following specifications:

For Windows users:

OS: Windows 7 – 64 bit or better
Processor: Intel Core i3 or better
RAM/Memory: 4GB or higher
Hard Drive: 500GB or higher

For Mac users:

Processor: 2GHz Intel Core i7
Memory: 8GB 1600 MHz DDR3
Start-up Disk Macintosh HD
Graphics Intel HD Graphics 4000 1536MB
Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 5MBPS.
Must have a back-up internet connection of the same speed, if primary connection becomes spotty.
Note: An online assessment will also be part of the recruitment process.

Status: Full Time.

Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. The Jr. Reputation Management Analyst is a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for team outings. They have a great working environment at home with at least 5MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in person meetings from time to time.


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Published at Jun 18, 2018
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