Full-time Email Us Japanese Speaking Customer Support In Financial Service Company @ P 92k

at J-k Network Services in Metro Manila

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Company Profile:
Financial services company providing clearing and settlement services to the financial markets.
Earn P 92K as Japanese Speaking Customer Care in Makati City
Japanese Speaking Customer Support in Financial Service Company @ P 92K

Position: Japanese Support Help Desk
Salary: P 78,000 - P 92,000
Industry: Financial Services
Work Schedule: Dayshift
Location: Makati City


職種: 日本向けサポートヘルプデスク
業種: フィナンシャルサービス
スケジュール: 日勤
勤務場所: Makati市

• Filipino who can speak read, write Japanese
• With Good Communication Skills in English
• JLPT N1, N2 N3 (Certificate is not required)
• With Customer Service Experience
• Open for Bachelor’s Degree or Undergraduate

• 優れた英語コミュニケーション能力があること
• 日本語能力試験1級、2級、3級 (証明書は不要)
• カスタマーサービスでの経験
• 大卒または学生歓迎

• Accept incoming client calls, redirect client calls to appropriate support groups for resolution
• Identify and set client expectation for follow-up during the initial client call
• Manage multiple incoming issues regarding the client concern
• Communicate with other departments to ensure resolution to client issue or query
• Maintain an continuous focus on meeting the needs/requests of our clients;
• Response to client inquiries timely and accurately
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

• 顧客からの電話への応答をすることと、電話の問題を解決できる適切なグループに取り次ぐこと
• クライアントのから電話で、今後のフォローアップのために顧客の希望を確認し取り決めること
• クライアントの懸念に関する様々な問題をに対応すること
• 顧客の問題またはお問合せへの解決策を練るために他の部署とコミュニケーションをとること
• 常に顧客のニーズとリクエストに合うことに焦点を当てること
• 顧客のお問い合わせに適時に正確に応答すること
• リスクの監視と緩和、適切なエスカレートを行うために、リスクと運営手順の調整を日々の責務とすること

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Published at Jun 24, 2018
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