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Full-time Email Us 日本人カスタマーサポート (japanese Helpdesk)

at J-k Network Services in Metro Manila
Published at Sep 09, 2018

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The biggest German company in the Philippines, this is the leading global supplier of automotive and industrial technology and of customer goods and building technology. They are operating as a contact center in the Philippines and the leading solution provider across a wide range of different industries in Germany, Philippines, Spain, the Netherlands, France, Argentina, Romania and India.

フィリピン最大のドイツ企業で、自動車、産業技術、カスタマーグッズと建築技術において世界的に一流な会社です。 フィリピンではコンタクトセンターとして営業し、ドイツ、フィリピン、スペイン、オランダ、フランス、アルゼンチン、ルーマニア、インドの幅広い業界の主要ソリューションプロバイダーとして活動しています。

Position: Japanese Helpdesk (AIRLINE account)-
Location: BGC, Taguig City
Salary: P 70, 000 – 80, 000
Shift: Dayshift
Schedule: Monday to Friday
Benefits: HMO + attendance bonus + incentives + annual increase

募集職種: 日本人カスタマーサポート(航空会社のアカウント)
勤務場所: BGC、タギッグ市
給与: 7万ペソ~8万ペソ
勤務時間: 日勤 (月曜日~金曜日)
手当等:HMO ・アテンダンスボーナス・インセンティブ+毎年昇給

Requirements:
• Native or Non-Native Japanese speaker
• JLPT N2, All level 2 ( Certificate not required )
• Can speak, read and write Japanese
• Must be fluent in English
• At least High School graduate in Japan
• Customer Service experience is an advantage


応募要件、資格:
• 日本人または日本語が話せる外国人
• 日本語能力試験レベル2
• 日本語が話せて、読めて、書けること
• 英語が流暢に話せること
• 少なくとも日本で高校を卒業していること
• カスタマーサービスの経験は優遇
Responsibilities:
• Responsible in handling travel related customer concerns and feedback
• Manage communicating with customers through email
• Attend to phones calls to resolve inquiries and concerns of Japanese customers
• Build strong client relationship and improve customer experience
• Liaising closely with internal departments and external entities for documentary requirements
• Preparation & submission of regular operational related reports
• Submission of necessary docum rents & reports
• Maintaining proper filing system
業務内容:
• 旅行関連の顧客の懸念やフィードバックの取り扱いを担当すること
• メールでの顧客とのコミュニケーションを管理すること
• 電話で、日本の顧客の問い合わせや心配事の解決にあたること
• クライアントと強い信頼関係を結び、顧客によりよい経験をさせること
• ドキュメンタリー要件のため、内部部門や外部主体としっかりと連絡をとること
• 定期的な業務関連レポートの作成や提出
• 必要な書類と報告書の提出
• 適切なファイリングシステムを維持すること
How to Apply:
• Please send your updated resume to japanese.hrcareers@gmail.com
• Contact us:
Globe: (+ 63) 9369734028
Landline: (02) 9320963
(Skype ID): live:jknetworkjobs
(LINE ID): j-k_jpteam
Don’t forget to refer your friends! We give referral bonus for every successful hire.
We also give FREE BILINGUAL CAREER CONSULTATION! Please check the link below:
https://goo.gl/T6P2Tq

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Published at Sep 09, 2018
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