applied online

Website Operations Specialist

at Balsam International in Metro Manila
Published at Sep 18, 2018

Company Description
Balsam Brands is a multi-brand e-Commerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as www.BalsamHill.com. We strive for excellence in everything we do and have been honored to receive the following awards as a result:

Forbes: America’s Best Small Companies (2016)
Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Balsam International is our Regional Operating Headquarters in the Philippines functioning remotely with a team of hard-working, passionate professionals who contribute significantly to the company’s success. The team in the Philippines enjoy full employee benefits including mandatories (SSS, PAG-IBIG, PhilHealth), 13th month pay, healthcare coverage + 2 dependents, internet subsidy (after regularization), holiday breaks, meal subsidies, company trips and other perks on top of the work-from-home setup.

Job Description
Balsam International is looking for a Website Operations Specialist who will be essential in maintaining and improving our portfolio of e-Commerce websites. He/She will support the site management team in creating and maintaining website content, launching new products and categories, and championing our website operations processes. He/She will collaborate with the e-Commerce and cross-functional teams, both in the Philippines and overseas.

What you’ll be doing:

• Maintains website content to ensure information accuracy and engage shopper interests.
• Helps launch new products on our websites, which involves merchandising new products, creating or updating product categories, and meeting product launch deadlines.
• Executes various website operations processes, including website maintenance requests, and coupon code creation.
• Updates visual assets on the websites.
• Organizes and maintains data in various systems.
• Works with cross-functional teams to implement website changes.
• Conducts routine audit and QA to make sure website is working as expected.
• Become the expert user of our e-Commerce platform.

What you’ll bring to the table:

• Graduate of a 4-year course with a strong academic record.
• 1+ years of work experience.
• Excellent verbal and written communication skills in fluent English.
• Organized and with great attention to detail.
• Extremely reliable and can follow through with tasks.
• Fast learner, ability to work in a fast-paced environment.
• Basic Excel skills and familiarity working with data.
• Experience using database tools to perform tasks and maintain data is a plus
• Basic HTML knowledge is a plus.
• Comfortable in working through a task via electronic means (email, chat and task management applications).

Our must-haves:

• Must live within Metro Manila, Cavite, Rizal, Bulacan or certain parts of Laguna only (Biñan, Cabuyao, Calamba, Los Baños, San Pedro, and Santa Rosa).
• Must be willing to join occasional in-person meetings.
• Must have a dedicated, functional laptop that meets the following specifications:

• OS: Windows 7 – 64 bit or better
• Processor: Intel Core i3 or better
• RAM/Memory: 4GB or higher
• Hard Drive: 500GB or higher

• Processor: 2GHz Intel Core i7
• Memory: 8GB 1600 MHz DDR3
• Start-up Disk Macintosh HD
• Graphics Intel HD Graphics 4000 1536MB

• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 5MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.
• Must have licensed MS Office (PowerPoint, Word, Excel) including Outlook.

Note: An online assessment will also be part of the recruitment process.

Status: Full Time.

Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. The Website Operations Specialist is a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for team outings. They have a great working environment at home with at least 5MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in-person meetings from time to time.