Customer Support Representative

at Doubledot Media (Anywhere)
Published at Sep 10, 2013

Doubledot Media is a rapidly growing internet company providing online multimedia training resources and web applications for people looking to start or develop their businesses. With more than 10 different training and software applications on the market and more in development, Doubledot Media is an exciting place to work!

Do you have proven experience in any of the following?

>> Web hosting
>> Building websites using WordPress
>> Search marketing and link building (white-hat only)
>> Online marketing

We currently have a full-time vacancy for a web-savvy Customer Support Representative to work with our Affilorama.com customers. The representative will play a vital role answering customer questions related to building a website and using our hosting service, ensuring our valued members receive maximum support and care with their purchase.

The ideal candidate will be a strong communicator with attention to detail who is dedicated to providing friendly and outstanding customer service.

You will be responsible for:

>> Responding to customer and pre-purchase emails about our Affilorama.com products on both the phone and email.
>> Moderating the forum and replying to customer questions.
>> Trouble-shooting technical problems.
>> Answering website-building questions and solving related issues.
>> Recording FAQs and other information as required.
>> Searching our database for customer information and updating records.

To be successful in this position you will need:

>> Excellent written English and communication skills, a 'switched-on' friendly manner and the ability to build a rapport with customers via email.
>> Proven experience building websites - we are especially interested in hearing from individuals skilled at creating Wordpress sites.
>> To be very familiar with how website hosting works, and how to go about fixing common problems.
>> Meticulous attention to detail - no spelling mistakes please!
>> To be highly organized and motivated with good time management skills.
>> The ability to respond and resolve customer complaints in a pragmatic, pleasant manner.

Working from a remote location is fine.

Ready to Apply? Please follow the steps extremely carefully!

1. Visit our website www.affilorama.com and make sure we're the type of company you'd be keen to work for.

2. Create an email for jobs(a)doubledotmedia.com (Subject: Affilorama Customer Support Position).

3. Write a short (but not one-sentence) introduction with a description of yourself, your relative experience and one thing you would change on the Affilorama support page (www.affilorama.com/support) to improve our customer service.

4. Attach your CV as a PDF to your email (include any other projects or examples of your work) and send it!

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Published at Sep 10, 2013
Viewed: 2758 times