Full-time Email Us Japanese Information Engineer

at J-k Network Manpower Services in Metro Manila

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Position: Japanese Information Engineer

Location: Makati, Ortigas, Quezon City, taguig

Salary: 70,000-120,000.00

Shift: Morning Shift

Japanese Information Engineer

• Take ownership of customer support escalations from Japan and respond effectively from phone/email or remotely from PH until resolution completion.
• Determine case priorities in order to provide the appropriate level of responses in an organized manner for all escalated cases.
• Maintain acceptable levels of customer satisfaction by establishing and managing clear expectations and providing critical deliverables within the expected timeline.
• Provide follow-through on all cases as needed and ensure that customers’ requirements have been met.
• Help develop and maintain an internal knowledge management database to ease operation within the team and achieve consistency in service delivery.
• Create internal and external reports as required by the team (Dashboard, Monthly reports, etc.)
• Support, and at times lead, internal research activities aimed at defining improvements within the team


• A college or university degree holder (preferably in IT or Communication Arts)
• Japanese nationality
• 1-2 years professional work experience in IT service that handles critical case management or technical support escalation
• Has the ability to express his/her thoughts effectively with fast and quick decision-making skills
• Well-organized, quick learner, and very attentive to details
• Average to good written and spoken communication skills (English) – A score of 800 or higher in TOEIC preferred
• Good translation skills from English to Japanese and vice versa
• Knowledge in Anti-Malware operations an advantage
• Customer-oriented, a team player, assertive and resourceful

Please send us your resume jkmanpower@jp-network-e.com
Please contact us if you have questions:
Globe: 0917-850-1545
Smart: 0920-9683-199
Sun: 0932-850-8018

We have openings for Japanese, Korean, Mandarin and Cantonese. We have referral fees so please send us your referrals. Tag you name and send it to us.

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Published at Dec 06, 2013
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