Spanish Technical Support Representative
at
Dencom Consultancy & Manpower Services
in Metro Manila
Published at Nov 06, 2012
This job post has already expired.
Jobs posted 60 days ago are considered expired.
Jobs posted 60 days ago are considered expired.
Salary: Php 60,000
Essential Job Tasks:
- Identify a reported Customer problem and investigate for a cause and/or solution.
- Assisting clients with the use of Training Solution’s varied eLearning products from the administrative use of a Learning Management System to assisting users with taking or using the varied courses contained within.
- Verify and resolve customer reported problems or escalate as appropriate.
- Maintain contact with the customer or Level 2 staff to ensure they know the status and are informed of the progress in solving their problems.
- Provide clients with a professional, courteous experience Database management and reports management.
- Training end-users and documentation may be required.
Requirements of Position (Education, Knowledge, Skills, Abilities):
- Bachelor’s degree or a combination of higher education and professional experience is required.
- Minimum of two years’ experience in a Technical Support function.
- Working knowledge of SQL researching data inquiries
- Familiarity with database management and reporting analysis.
- Familiarity with a Learning Management System is desired but not essential.
- Working technical knowledge of Microsoft operating systems and file structure.
- Good verbal and written communication skills
- Strong customer communication skills and customer service orientation.
- Experience communicating and providing support via phone and email is required.
- Strong customer service skills and commitment to providing excellent user support experience are required.
- Applicants must have the ability to work in a fast-paced IT environment, be capable of leading projects from start to finish. Ability to prioritize and execute tasks
- Strong analytical and problem-solving abilities
- Be able to follow instructions and complete small projects.
- Be able to work in the morning or mid-afternoon shift.
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Published at Nov 06, 2012
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Viewed: 3608 times
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