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Full-time Email Us Spanish Technical Support Representative

at Dencom Consultancy & Manpower Services in Metro Manila
Published at Nov 06, 2012

This job post has already expired.
Jobs posted 60 days ago are considered expired.

Location: Ortigas
Salary: Php 60,000

Essential Job Tasks:
- Identify a reported Customer problem and investigate for a cause and/or solution.
- Assisting clients with the use of Training Solution’s varied eLearning products from the administrative use of a Learning Management System to assisting users with taking or using the varied courses contained within.
- Verify and resolve customer reported problems or escalate as appropriate.
- Maintain contact with the customer or Level 2 staff to ensure they know the status and are informed of the progress in solving their problems.
- Provide clients with a professional, courteous experience Database management and reports management.
- Training end-users and documentation may be required.

Requirements of Position (Education, Knowledge, Skills, Abilities):
- Bachelor’s degree or a combination of higher education and professional experience is required.
- Minimum of two years’ experience in a Technical Support function.
- Working knowledge of SQL researching data inquiries
- Familiarity with database management and reporting analysis.
- Familiarity with a Learning Management System is desired but not essential.
- Working technical knowledge of Microsoft operating systems and file structure.
- Good verbal and written communication skills
- Strong customer communication skills and customer service orientation.
- Experience communicating and providing support via phone and email is required.
- Strong customer service skills and commitment to providing excellent user support experience are required.
- Applicants must have the ability to work in a fast-paced IT environment, be capable of leading projects from start to finish. Ability to prioritize and execute tasks
- Strong analytical and problem-solving abilities
- Be able to follow instructions and complete small projects.
- Be able to work in the morning or mid-afternoon shift.

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Published at Nov 06, 2012
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