Service Delivery Manager

at I-resource Consulting International Inc. in Metro Manila
Published at Aug 15, 2016

Service Delivery Manager

Responsibilities:

•Will lead a team of technical experts that provides solutions to concerns of enterprise level customers
•Plan, direct and coordinate the operation of the team
•Responsible in improving performance, productivity, and efficiency through the implementation of effective methods and strategies that are aligned with global & regional programs & objectives
•Act as the escalation manager for the critical accounts
•Will lead problem management of high profile customer issues
•Driving root cause analysis up to the delivery of effective solution

Requirements:

•Has a solid background in IT preferably with a degree in Engineering or other IT related fields
•Minimum of 3 years supervisory experience and has managed a line of business with a minimum of 30 FTE’s in a call center or a technical support operation environment
•Knowledgeable in IT Security & Systems
•At least 5 years’ experience in supporting enterprise customers
•Displays strong leadership skills and has the ability to motivate teams to higher productivity
•Team player and is able to establish good networks as well as ensure collaborative relationship not only within but also across teams
•Has strong customer orientation
•Able to work under ambiguous situations and manage change

For interested applicants, kindly send your resume at:

paulette.brillante@iresourceconsulting.com

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Published at Aug 15, 2016
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