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Operations Manager For A Bpo In Cagayan De Oro
at
Adesso Brands
in Northern Mindanao
Published at Feb 15, 2017
This job post has already expired.
Jobs posted 60 days ago are considered expired.
Jobs posted 60 days ago are considered expired.
Job Description
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Review performance of the team members and responsible for conducting training or development opportunities for them.
• Administers Performance review, appraisal and regularization of his team leads/supervisors.
• Contributing information and analysis to organizational strategic plans and reviews.
• Oversee overall financial management, planning, systems and controls.
• Meets call center financial objectives by estimating requirements; preparing an annual/Monthly budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Supervise and coach team leads on a weekly/daily basis.
• Initiates Weekly/Monthly/Quarterly Business reviews to identify the highlights and challenges of the Campaign in all aspects.
Requirements
• At least 5 years experience as a Manager within the BPO environment.
• College Level/Graduate from a reputable Universality or college
• Excellent computer skills and proficient in excel, word, outlook, powerpoint and access
• Excellent communication skills both verbal and written
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• Budget development and oversight experience
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Ability to challenge and debate issues of importance to the organization.
• Ability to look at situations from several points of view
• Persuasive with details and facts
• Delegate responsibilities effectively
• High comfort level working in a diverse environment
• Possess a Positive Mental Attitude
• Six SIGMA Certification is a plus
We only accept direct applicants. Please send your resume and application to this email address: shannen@adessobrands.com
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