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Full-time Email Us Operations Manager For A Bpo In Cagayan De Oro

at Adesso Brands in Northern Mindanao
Published at Feb 15, 2017

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Operations Manager
Job Description
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Review performance of the team members and responsible for conducting training or development opportunities for them.
• Administers Performance review, appraisal and regularization of his team leads/supervisors.
• Contributing information and analysis to organizational strategic plans and reviews.
• Oversee overall financial management, planning, systems and controls.
• Meets call center financial objectives by estimating requirements; preparing an annual/Monthly budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Supervise and coach team leads on a weekly/daily basis.
• Initiates Weekly/Monthly/Quarterly Business reviews to identify the highlights and challenges of the Campaign in all aspects.
Requirements
• At least 5 years experience as a Manager within the BPO environment.
• College Level/Graduate from a reputable Universality or college
• Excellent computer skills and proficient in excel, word, outlook, powerpoint and access
• Excellent communication skills both verbal and written
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• Budget development and oversight experience
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Ability to challenge and debate issues of importance to the organization.
• Ability to look at situations from several points of view
• Persuasive with details and facts
• Delegate responsibilities effectively
• High comfort level working in a diverse environment
• Possess a Positive Mental Attitude
• Six SIGMA Certification is a plus
We only accept direct applicants. Please send your resume and application to this email address: shannen@adessobrands.com

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