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Jr. Reputation Management Analyst - Manila, Ph

at Balsam International in Metro Manila
Published at Mar 20, 2017

Balsam International is looking for a Jr. Reputation Management Analyst (RMA) who will be responsible for contributing towards reputation management efforts across multiple e-Commerce brands. He/She must be a hardworking and trustworthy individual with a high level of accuracy, keen attention to detail, high standard of organization, great time management skills, and proactive communication. He/She will work closely with Customer Service, Social Media and other Marketing Teams to integrate reputation management into all marketing/PR processes. He/She will directly report to the Reputation Management Supervisor.

What you'll be doing:
• Reputation Management:
o Monitors online reviews outside of brand, including the Better Business Bureau, Yelp, Google Seller Ratings and others.
o Creates and prepares development of search results analyses and impacts.
o Monitors competitors publishing fake reviews.
• Monitoring and Engagement:
o Includes but not limited to (replies, reactions, mentions, feedback from users) across various social networks and websites.
o Looks for fresh news, updates and other materials to post (e.g. Sporting events and other opportunities to promote our brands).
o Monitoring alerts for keywords around products, brands and competitors.
o Responds to feedback and any questions that may be posted on our social media profiles and review sites using the brand voice.
o Working with Public Relations (PR), Social Media and Customer Service Teams to help resolve any customer issues when needed.
• Analytics and Assessment:
o Improves and keeps a high brand reputation rating.
o Improves and keeps a high brand reputation in search results.
o Increases positive involvement and responses in social networks.

What you bring to the table:
• A Bachelor’s Degree in any field preferably Marketing, Communications or related field.
• Has at least one (1) year of work experience in the field of Public Relations (PR), Digital Marketing, Client Relationship and Customer Service are required.
• Expert in Marketing, Reputation Management, Social Media and can keep abreast of the latest news and trends.
• Highly knowledgeable with Social Media platforms (Facebook, Twitter, YouTube and others) and content strategy.
• Understands SEO or willingness to learn.
• Must have very high quality American English writing skills.
• Strong computer literacy and ability to learn different software platforms and CRM systems – Conversocial, Volusion, etc.
• Has high initiative, creative thinker, good organizational skills, and keen attention to details.
• Customer service oriented.
• Trustworthiness and respect for confidential information.
• Experience in advertising/public relations agencies and/or marketing multiple brands is highly preferred.
• Comfortable in working through a task via electronic means (email, chat and task management applications)
• Needs to have fast, reliable internet connection with a minimum connection speed of 2MBPs actual not scubsribed.
• Must live within Metro Manila.

Status: Full-time.

How to Apply: Please click this link - https://www.smartrecruiters.com/BalsamBrands/111095385-jr-reputation-management-analyst-manila-ph?oga=true

Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. The Jr. Reputation Management Analyst is a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for team outings. They have a great working environment at home with at least 2 MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in-person meetings from time to time.

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Published at Mar 20, 2017
Viewed: 2853 times