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applied online

Thai Speaking Support Technician

at Dencom Consultancy And Manpowerservices in Metro Manila
Published at Mar 18, 2013

Responsibilities:
· Provide professional end-user support via telephone, email, or web
· Provide restorative or maintenance actions to resolve end-user problems
· Able to resolve account specific technical, customer, end-user issues
· Responds to end-user problems based on standard procedures
· Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
Requirements:
· Good oral and written Thai and English communication skills. Should be able to converse fluently in Thai and English in a business accomplishment level.
· Good working knowledge in PC Hardware / Software Troubleshooting
· Must consistently meet or exceed required performance criteria
· Familiarity with ticketing sytem is a plus
· Familiarity and experience in the use of Video and/or Audio Hardware is a plus
· Call Center experience in Technical Support is a plus
· Entry level applicants are encouraged to apply
· Must be willing to work in different shifting schedules
· Native Thai speakers are encouraged to apply
· Must have legal working permit or permanent residency status (for native Thai)

Other Skills, Requirements needed:
· Ability to think outside the box
· Can take on challenges and handle transactions with quality result(s)
· Wiling to learn and can take on additional tasks with high value and professionalism
· Good interpersonal skills; work well in a team and/or independently; must have full of initiative and exhibit proactiveness
· Dynamic, fun loving and definitely loves to work in an international environment

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Published at Mar 18, 2013
Viewed: 3256 times