Workforce Reports Analyst

at Career Hunter Recruitment Solutions in Taguig
Published at Apr 28, 2017

Job Description:
• Create standard reports that show performance of the Process/Center to be prepared on a regular basis (daily, weekly, monthly) collected from different sources (CMS, intranet, client’s data, etc.)
• Maintain a database in which the following information will be stored and readily available if needed
• Center/Process/Agent performance data
• Addition and attrition data
• Provide statistical information whenever needed
• Ensure that all process activities of operations adhere to COPC Norms
• Recommend solutions for process improvement and promote automation awareness by reducing (if not eliminating) manual tasks
• Liaise with other teams/departments to understand Processes/Business reporting needs
• Operations schedule

Qualifications:
• At least a high school graduate
• At least 6 months’ worth of experience as a BPO Workforce Reports Analyst is required
• Well-versed in creating and translating raw data into useful/informative reports
• With high level of expertise in using MS Office (especially MS Excel and PowerPoint)
• Required skill(s): data analysis, real time management, scheduling, system and network administration, Generating Data, MS Office.
• Applicants must be willing to work in McKinley Hill.
• Flexible and willing to work in shift schedules
• Can start ASAP

« Go back to category
Is this job ad fake? Report it!   

Published at Apr 28, 2017
Viewed: 2672 times