Training Manager Urgent Hiring Clark- Tarlac Site

at Vcclinkinc. (Anywhere)
Published at Dec 04, 2017

Responsibilities:
Ensures the profitcapability of the program/s by driving for the attainment of Client-specified KPIs and targets
Ensures that checks on attendance, schedule adherence, and decorum in the workplace are executed for uninterrupted operations and to uphold the Company’s standards of professionalism.
Maintains company-set ratios on staffing to ensure smooth operations of the program/s
Ensures that proper action is taken for non-performing associates/CIAs as well as those with documented infractions against company policies. Provides coaching and mentoring to associates and team Captains who do not meet their metrics, and carries-out the appropriate disciplinary actions.

Qualifications
Candidate must possess at least a Bachelor's/College Degree , any field.
•At least 5year(s) of working experience as BPO and Training
•At least 2 year's of experience in supervising quality team leaders or trainers in a BPO set-up
•At least 2 year's of experience in US Finance/Collection Accounts or Customer Service.
•Willing to work in Tarlac/Clark
•Preferably Assistant Manager / Managers specializing in People Management,Client,Leadership,Metrics
•Flexible and willing to work in shift schedules
•Can start ASAP

You may send your resume to philiprey.vccl@gmail.com

for fast processing include text FULL NAME/APPLICANT/POSITION/ LOCATION/SOURCE/ Send to 09175699803 /OR/ .908.880.4173

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Published at Dec 04, 2017
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