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Full-time Email Us Japanese Customer Associate - P 60, 000-100,000 (negotiable)

at J-k Network Services in Taguig City

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Position: Japanese Customer Associate
Location: Taguig City
Industry: BPO Company
Salary: P 60, 000-100,000 (negotiable)
Schedule: Dayshift

Company Profile:
IT and BPO Company that provides services in finance, banking and payroll processing

Requirements:
• Native or non-native Japanese Speaker
• Can speak, read and write Japanese
• JLPT N1, N2 (certificate not required
• With Good English communication skills
• At least Sr. High School graduate or 2 years in college
• Customer Service experience is a big advantage but not a requirement for this position

Resposibilities:
• CSRs will handle Outbound and Inbound Survey Calls for a Tech Support Account
• Resolve customer complaints via phone, email, mail, or social media to reach out to customers and verify account information.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Work with customer service manager to ensure proper customer service is being delivered.

You may send your resume to jkhr.recruit@gmail.com

You may also contact us to the following:
Mobile: 0936 973 4186 / 0936 973 4028
Landline: (02) 932 0963
Skype: jkrecruit / live:jknetworkjobs

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Published at Feb 04, 2018
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