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Full-time Email Us Philchamp Urgent Hiring! Product Support - Technical Specialist

at Philchamp in Antipolo City, Talisay City Cebu, Gen. Santos City

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Available locations for permanent placement: Antipolo City, Talisay City, Gen. Santos City

Product lines: General Servicing Equipment, Tools, Tires, Tubes, Flaps, Undercarriage

Overview:
We are looking for an independent and pro-active candidate who will be providing product support in the pre-sale, sale, and post-sale processes, with the goal of continually ensuring the product's top performance, thereby delivering customer satisfaction resulting to maximizing customer retention and market expansion.

Responsibilities:
• Pre-sale product inspection and testing.
• Pre-sale product assembly, as needed.
• Manage and implement on site installation, repair, maintenance, and test tasks.
• Ensure proper turnover of product.
• Facilitate technical training for handlers of product to ensure proper use or application.
• Provide service and customer support during field visits or dispatches.
• Diagnosing possible technical problems, determining and implementing proper solutions.
• Comprehend customer requirements and make appropriate recommendations.
• Build positive relationships with customers.
• Produce timely and detailed service reports, continuous monitoring data and analysis, and other technical documents.
• Cooperate and communicate with other teams (e.g. sales, technical) and ensure smooth coordination.
• Give applicable technical product analysis, forecasting, and advice to Supply Chain Management.
• Comply with company guidelines, policies & procedures.

Requirements:
• Holder of a technical degree or certification.
• At least 2 years of proven work experience in the field or similar.
• Computer literate, especially in using MS Office Applications (Word, Excel)
• Excellent time-management skills.
• Ability to work with flexible shifts and in the actual field (construction, ports, and mining sites)
• Willing to travel to areas in Philippines, mostly Luzon.
• Willing to travel abroad for meetings, conferences, trainings, and seminars, as applicable.
• Familiarity of product lines as enumerated above.
• Good communication skills.
• Legible handwriting.
• Preferably, with a valid code 2 Driver’s License with an impeccable driving ability and record.

Needed:
Application Letter, Biodata, Resume, Transcript of Records &/or diplomas or certification, and COE as applicable.


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Published at Jan 26, 2019
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