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Full-time Email Us French Bilingual - It Service Desk In Makati Ghsjbl

at Global Headstart Specialist, Inc. in Metro Manila
Published at Feb 13, 2019

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Jobs posted 60 days ago are considered expired.

Need a job? Let us help you get a HEADSTART on your career by giving you a One Day Process!

For faster processing, you may send your resume to:
Do you have questions? Reach us through 0917-804-9024 and look for Vanessa

Job Descriptions:
• Answers questions about the products or services in the required language(s) (English and French)
• Communicate confidently with clients and internal users using telephone, email and software tools.
• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.
• Provide the best solution based on the details provided by the customers
• Guides the customer through the problem-solving process
• Ensuring customer satisfaction
• Translate French to English and English to French (verbally and in writing)
• Updating operational and technical documentation together with product user guides as required.

Job Requirements:
• Must be a Filipino Citizen
• At least High School Graduate
• At least two years related working experience (Technical support or Service Desk)
• Good understanding of IT Infrastructure
• Must be fluent in both English and French
• Willing to work mid shift
• Willing to work in Makati
• Can start ASAP


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