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Full-time Email Us Technical Support Agent

at Tonkin Corporation in Metro Manila
Published at Feb 20, 2019

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  • Receiving inbound tier one technical support queries such as password resets, application installation, report accessing, mobile account blocking, data migration

*Recording customer details and logging the queries into the register of calls

*Clarifying and diagnosing the technical issues being presented by the customer

*Clarifying and diagnosing the technical issues being presented by the customer

*Resolving customer complaints by clarifying issues of concern, choosing the best course of action and explaining it

*Distinguishing between tier 1, 2 and 3 technical support issues, learning when to escalate queries to the appropriate level and redirecting call to the best resources

*Scheduling and following-through with technical support call backs

*Such other services as may be required from time to time


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Published at Feb 20, 2019
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