Technical Support Agent
at
Tonkin Corporation
in Metro Manila
Published at Feb 20, 2019
Jobs posted 60 days ago are considered expired.
- Receiving inbound tier one technical support queries such as password resets, application installation, report accessing, mobile account blocking, data migration
*Recording customer details and logging the queries into the register of calls
*Clarifying and diagnosing the technical issues being presented by the customer
*Clarifying and diagnosing the technical issues being presented by the customer
*Resolving customer complaints by clarifying issues of concern, choosing the best course of action and explaining it
*Distinguishing between tier 1, 2 and 3 technical support issues, learning when to escalate queries to the appropriate level and redirecting call to the best resources
*Scheduling and following-through with technical support call backs
*Such other services as may be required from time to time
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