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Full-time Email Us Product Support Specialist

at Europe Investor Direct Ab in Metro Manila
Published at Mar 20, 2019

This job post has already expired.
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Responsibilities
- Data gathering on new client order (Company, design, and order tool details)
- Handling sales/client requirements, inquiries, and change requests
- Managing the end-to-end production process of mobile apps for both iOS and Android - design/build/test/release process
- Coordinating with multiple teams during the app development process to ensure timely delivery of orders
- Creating pre-designed templates and mockups for mobile apps
- Uploading financial documents/reports every client release to be presented on the app
- Managing the apps on app stores(Google Play and iTunes Connect)
- Maintaining a quality check for every app by following quality standards and documenting results.
- Providing product statistics upon client request
- Understanding technical escalations/problems and ensuring prompt resolutions
- Providing basic troubleshooting to verify reported incidents or reports and coordinating with teams to solve the issues

Function Interactions
Product Development team, Sales and Account management team, Development team and Support team

Requirements
Candidate has at least a Bachelor’s Degree in Computer Science, Information Technology, Information System or other related fields
Fresh graduates are welcome to apply
Knowledgeable in design applications such as Figma, Sketchapp, Marvel, Adobe Photoshop or similar is an advantage
Understanding of financial market functions and operations is a plus
Strong oral and written communication skills
Team player
Ability and desire to work on a multicultural environment
Learning-oriented attitude
Willing to work in a mid-shift schedule


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Published at Mar 20, 2019
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