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Full-time Email Us Implementation Manager

at Aspiree Inc. in Metro Manila

Implementation Manager I .

Key Responsibilities:
• Manage the implementation of projects, ensuring that all tasks are completed on-time and within budget
• Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction
• Assess solution specifications in light of customer requirements and recommend solution changes that optimize value for both the customer and Five9
• Develop a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and production rollout with an average cycle of 5 to 10 business days.
• Complete customer facing documentation throughout the implementation process- such as meeting presentations, workbooks, sign-off agreements, etc.

Key Requirements:
• Minimum of 2 years experience in an Implementation (Professional Services), Senior Support Representative or Sales Engineering position - Call Center industry experience is highly desired.
• Excellent verbal and written communication skills (English)
• Strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, and Call Center practices
• Working knowledge of CRM and Lead Management solutions (Salesforce, RingCentral, Siebel, NetSuite, RightNow, Velocify and/or LeadMailbox) is desired.
• BA/BS or equivalent experience is required.


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Published at Apr 03, 2019
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