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Full-time Email Us Technical Trainer - Night Shift

at Aspiree, Inc in Metro Manila

Qualifications:
•Previous classroom and virtual training experience is required
•Ability to learn new technology and keep abreast on the latest technological advances in the VCC and related programs
•Ability to prioritize and manage project independently with minimal supervision
•Ability to effectively respond to changes in environment and needs
•Excellent verbal and written communication skills in English and the ability to interact with and respond professionally to a diverse group of individuals with varying levels of skill (all training is conducted in English)
•Writing training curriculum and designing a training course is preferred
•Familiarity with an LMS is also an advantage

Position Overview:
The Technical Trainer is responsible for the management and delivery of technical training on the Virtual Contact Center software and its add-on services. Training is conducted for employees and customers via virtual or web-based training and instructor-led classes. As an auxiliary duty, the role also requires the overall management of training administrative tasks.

Responsibilities:
The mission of the Technical Trainer is to educate and train customers, new hires and existing employees on the current environment (and any upcoming updates), partner integrations, as well as department and role-specific programs, in a classroom/group environment or online through webinars. Writing of training documentation, content, and developing the training curriculum according to the company’s needs and standards as well as class administration and other tasks related to the management of customer classes is also part of the role’s responsibility.

Job Type: Full-time


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Published at May 10, 2019
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