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Full-time Email Us We Are In Need Of: Vietnamese Video Game Chat Support

at J-k Network Services (Anywhere)

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Job Post

COMPANY PROFILE: This company is an international technical provider of global video industries. They provide engineering, audio, customer care, translation services to Video Game publishers and developers.

BENEFITS:
•Competitive Salary Package
•Possible early regularization
•HMO coverage
•Workers Insurance
•Sick Leaves and Vacation Leaves upon regularization

REQUIREMENTS:
•Native / Non-Native Vietnamese Speakers
•Preferably residing in the Philippines
•Can speak, read and write Vietnamese fluently
•Must be amenable to work on shifting schedule
•Willing to support online role playing gamers
•Interest in RPG/MMORPG is a BIG Plus
•Preferably with Gaming experience

RESPONSIBILITIES:
•Responsible in providing assistance via chat and email to Vietnamese Gamers
•Deliver timely, accurate and respectful answers to customers’ questions and issues
•Create and monitor game forums
•Escalate issues as needed
•Assist and troubleshoot real time game issues such as bugs, software error etc.
•Perform relevant tasks as assigned

RECRUITMENT PROCESS:
1. Written English Exam (Preliminary)
2. Interview
3. Online Vietnamese Exam & Online English Exam
•Gaming Tickets
•Online Gaming
•Email Translation from Vietnamese to English and vice versa
4. Client Interview/Final Interview with the Manager
5. Job Offer


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Published at Jun 14, 2019
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