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Full-time Email Us Sr. Operations Manager From A Bpo Or Gaming Company

at Aspiree Inc. in Metro Manila

Responsibilities

Responsible for the deliverables associated with various Keywords Studios gaming projects
Acts as a brand champion, ensuring a positive, clear and consistent experience for clients and the studio as a whole
Manages effective engagement and communication with the account team leads, resource personnel and business stakeholders
Implements and monitors metrics to evaluate success and ROI of site projects and initiatives
Defines the account scope, approach and resources required as well as mobilizing site resources to meet client demands
Ensures all regular progress reporting and actions are timely, accurate and transparent
Reviews and approves key project documentation deliverables (e.g. Requirements and specification document)
Carries out all other related tasks
Responsible for the Service quality delivered from our Manila office
Participates in the documentation and training materials of the Manila office
Decides on promotions for Senior and Team Leads
Manages large accounts operated from the Manila office (including discussion with clients and requests management)
Interacts with Project Managers from other studios
Works with the Service Line Director to improve the department.
Possible travels to improve Customer Support best practices on various locations.
Possible travels to visit clients and welcome them in our Manila office
Key Competences

Critical thinking and problem solving skills
Planning and organizing
Decision-making
Communication skills
Persuasiveness
Influencing and leading
Delegation
Team work
Negotiation
Conflict management
Adaptability
Stress tolerance
Qualifications

Bachelor’s degree
Preferably Sr. Operations Manager level from a BPO or gaming company
Preferably has experience in training organizational development in a BPO environment
Relevant hands-on P&L experience
Ability to develop, facilitate and monitor key performance standards
Ability to analyze data and write clear, concise reports
Experience in moderation
Ability to establish and maintain effective working relationships with supervisors, Project Managers, subordinates and the public


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Published at Jun 17, 2019
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