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Full-time Email Us Back Office Support (tsr Non-voice)

at Transec Bpo in Metro Manila

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Job Post

WHY APPLY FOR THIS POSITION?
â–  100% non-voice
â–  Competitive salary package
â–  Fixed night shift and weekends off
â–  Real work-life balance

Be a great addition to our team as a Technical Back Office Support! With your technical background and problem-solving skills, you will assist customers by performing back-end tasks and providing email support.

ESSENTIAL JOB FUNCTIONS
• Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat.
• Perform back-office tasks in order to complete customer concerns and requests with attention to detail and efficiency.
• Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.

SKILLS & QUALIFICATIONS
• Bachelors/College Degree in any field.
• Minimum of 1-year international BPO experience supporting a technical account.
• Required experience in handling an account using chat and/or email channels.
• Must have excellent writing skills in English and good speaking skills in English.
• Willing to work on night shift.


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Published at Jun 17, 2019
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