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Full-time Email Us Operations Manager - Gaming Account

at Aspiree, Inc in Metro Manila

Qualifications
• Bachelor’s degree
• Preferably Sr. Operations Manager level from a BPO that handled Gaming account. or gaming company
• Preferably has experience in training organizational development in a BPO environment
• Relevant hands-on P&L experience
• Ability to develop, facilitate and monitor key performance standards
• Ability to analyze data and write clear, concise reports
• Experience in moderation
• Ability to establish and maintain effective working relationships with supervisors, Project Managers, subordinates and the public

Responsibilities
• Responsible for the deliverables associated with various gaming projects
• Acts as a brand champion, ensuring a positive, clear and consistent experience for clients and the studio as a whole
• Manages effective engagement and communication with the account team leads, resource personnel and business stakeholders
• Implements and monitors metrics to evaluate success and ROI of site projects and initiatives
• Defines the account scope, approach and resources required as well as mobilizing site resources to meet client demands
• Ensures all regular progress reporting and actions are timely, accurate and transparent
• Reviews and approves key project documentation deliverables (e.g. Requirements and specification document)
• Carries out all other related tasks
• Responsible for the Service quality delivered from our Manila office
• Participates in the documentation and training materials of the Manila office
• Decides on promotions for Senior and Team Leads
• Manages large accounts operated from the Manila office (including discussion with clients and requests management)
• Interacts with Project Managers from other studios
• Works with the Service Line Director to improve the department.
• Possible travels to improve Customer Support best practices on various locations.
• Possible travels to visit clients and welcome them in our Manila office

Job Type: Full-time


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Published at Jul 05, 2019
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