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Full-time Email Us It Help Desk

at Aspiree, Inc. in Metro Manila

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REQUIREMENTS:

Bachelors degree in IT or any related course
With at least 1 year work experience
With experience using ticketing system or Servicedesk
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Knowledge of relevant call tracking applications
Knowledge and experience of customer service practices
Related experience and training in troubleshooting and providing help desk support

QUALIFICATIONS:

Responds to requests for technical assistance in person, via phone, chat or email
Diagnose and resolve technical hardware and software issues
Researches questions using available information resources
Advises user on appropriate action
Follows standard help desk procedures
Logs all help desk interactions
Administers help desk software
Follow ups with customers and users to ensure complete resolution of issues
Redirects problems to correct resource
Identifies and escalates situations requiring urgent attention
Tracks and routes problems and requests and document resolutions
Prepares activity reports
Informs management of recurring problems
Stays current with system information, changes and updates
Helps update training manuals for new and revised software and hardware

You may send your resume to mai.caluag@aspiree.net


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Published at Jul 11, 2019
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