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Full-time Email Us Service Excellence Manage

at Jk Network Services in Tarlac

Position: Service Excellence Manager
Industry: BPO
Salary Offer: P70,000-P100,000 (Negotiable)
Available Location: Tarlac
Work Schedule: Flexible; shifting

Benefits:
Government Mandated Benefits.
HMO
Sick Leave
Vacation Leave
Other Allowances

Company Profile:
This company provides a good set of back-office and customer facing front-office services that support the entire customer lifecycle. The company offers different services like digital, customer engagement, and business process transformation services.

Job Responsibilities:
Work with the site team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through process improvement projects that will improve customer lifetime value;
Support the Service Delivery team to achieve Platinum Standard/Operational Excellence in Client metrics through gap analysis and process improvement projects;
Support Site activities in ensuring achievement of financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty reduction or elimination and operational costs reduction;
Support Focus Metrics activities with the site assigned;
Conduct regular audits and reporting against compliance in all contractual and regulatory requirements (i.e. SOW and government requirements);
Work with the site/client team in upholding compliance in all organization policies and standard procedures;
Validate control plans and governance processes set up in the business; and
Maintain and publish OE dashboards (like projects, OE action item tracker, etc.).

Job Requirements:
Earned a Bachelor’s Degree in any field (Post-graduate degree and certifications, an advantage, but not required)
Six Sigma and/or Lean Sigma certified - Greenbelt/Blackbelt (COPC Registered Coordinator, an advantage, but not required)
At least 3 years of experience in the same industry (with 1year managerial experience)
Lead experience in various operational functions in the industry (Training, Quality, Workforce, Operations)
Excellent Project Management skills
Excellent Change Management skills
Strong background on process improvement

How to Apply:
1. Send your resume to philjobs@jp-network-e.com
Recruitment Process:
1. Initial Interview
2. Final Interview
3. Job offer

If you have inquiries/concerns, you may contact us anytime on the following numbers & kindly look for Ms. Arya:
Globe: 0945 602 8422
Smart: 09293159901
Landline: (02) 245 2829

J-K Network Services offers a FREE CAREER CONSULTATION!
Fill up the form and talk to us!
https://docs.google.com/forms/d/17vj1Pa69dHIBcxpLVXvUuWK-NvYYIU2NifpvjImBSSc

Apply now! You can also refer your friends and relatives if they are interested
We will be waiting for your application! Thank you so much and have a great day!


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Published at Aug 07, 2019
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