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Full-time Email Us Dialer-admin In Tarlac

at J-k Network Services (Anywhere)

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Job Post

Company Profile:
The company provides an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. They offer digital, customer engagement, and business process transformation services.

Position: Dialer Admin-Collection
Industry: BPO
Location: Tarlac
Salary: P28, 000 – P38, 000
Schedule: shifting schedules, weekends and holidays depending on the business need

Job Description:
Perform daily uploads, downloads and importing of dialer schedules;
Document activities for outbound dialer;
Analyze dialer-output data to identify potential problems/issues;
Run payment reports regularly;
Create and update dialing campaigns, filter, list strategies and reports;
Monitor and adjust performance of the dialer systems; and
Complete other duties as assigned by the markets.

Job Requirements:
Intermediate to advanced proficiency level with Microsoft Excel
Working knowledge on a dialer system (auto-dialer operation/concepts)
Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)
Basic understanding of database-design principles, data structures and optimizations
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment
Excellent verbal and written communication skills
Strong communication skills for client facing
Livevox dialer experience is an advantage

Recruitment Process:
2 with service delivery team (1 with manager/director, 1 with VP if needed)
1 with human resource team

For more inquiries you may contact our friendly recruiters and they will be very happy to assist you. Kindly look for Ms. Kendra:

Globe: 09164931663
Smart: 09293159901
Landline: (02) 245 2829

J-K Network Services offers a FREE CAREER CONSULTATION!
Fill up the form and talk to us!


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Published at Aug 08, 2019
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