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Full-time Email Us Service Desk Analysts

at Collabera Phillipines (Anywhere)

Job Title: Service Desk Analyst
Salary: 23,000 monthly
Location: Boni, Mandaluyong
Work Schedule: Shifting

Qualifications:
college/vocational graduates
undergraduates are welcome to apply (finished atleast 2 years)
minimum of 6 months Service Desk or TSR experience
Excellent Communication Skills
Amenable to work in Mandaluyong City

Job Responsibilities:
Processes and resolves customers system incidents and requests using technical and service knowledge
Assumes initial ownership of the coordination, investigation and documentation of requests and system incidents
Performs initial level diagnosis of problems and incidents and resolving them when appropriate
Interprets problems or errors at a basic level and evaluating the risk of events and escalating appropriately to protect client services
Ensures proper documentation for all problems, incidents and requests
Follows up on actions and resolution of incidents to ensure customer satisfaction

Apply now and Get Hired!


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Published at Aug 16, 2019
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