News
  • 1.) Want to impress your superiors and colleagues with your increased productivity in the workplace? Equip yourself by visiting our PRODUCTIVITY SHOP!

  • 2.) All job openings are welcome here! From JANITORIAL to CEO position as long as you're a legitimate company or organization.

  • 3.) HireMe.ph Merchandise is now available on Teespring! More designs to come!

  • 4.) With the prominence of the so-called Big Data; we make sure you're not left behind. Visit our beta JOB TRENDING page. More statistics coming soon!

  • 5.) Dress your way to the top of that corporate ladder. Click here!

  • 6.) There are only (2) types of Job Posting Website: PAID and FREE. We proudly belong to the latter! :)

  • 7.) Want to talk about anything related to office productivity? Introducing HireMe.ph Forums, simply register to join the chitchat!

Full-time Email Us Customer Service Team Lead

at Wonese, Philippines Inc. in Metro Manila

At least 5 years managerial experience in customer service
Experience managing a team, during a rapid growth phase In-depth knowledge of customer service principles and practices, software, databases and tools
Proven track record for meeting and exceeding targets, and leading a team who continuously improve performance
Excellent knowledge of management methods and techniques
Awareness of industry’s latest technology trends, tools, and applications
ability to present in front of large groups, deal with ambiguity, and demonstrate composure in stressful situations
Customer service orientation

Tailor-fit coaching styles effectively to different working styles of members to empower high performers, motivate high potentials, and support low performers
Conduct effective discussions and seasonal cadences with members to set goals, provide feedback, coaching with action-driven next steps, and check levels of performance
Take full responsibility for the overall output of the team using ticket backlog, CSAT, FRT and user specific feedback
Drive the team to realign focus on what’s urgent for the business Actively remove blockers that hinder members to achieve individual and team goals
Tie up different people with diverse skill sets and drive them to become a high performing team
Challenge and stretch team members that support their career aspirations while maintaining alignment with business goals
Empower team members

Job Type: Full-time


Recent jobs at Wonese, Philippines Inc.
Full-time Business Analyst at Wonese, Philippines Inc. in Metro Manila Sep 18, 2019
Full-time Operational Support B2b at Wonese, Philippines Inc. in Metro Manila Sep 18, 2019
Full-time General Ledger Team Lead at Wonese, Philippines Inc. in Metro Manila Sep 18, 2019
Full-time Senior Automation And Qa Engineer (selenium/web Api) at Wonese, Philippines Inc. in Metro Manila Sep 18, 2019
Full-time Corporate Communications Manager at Wonese, Philippines Inc. in Metro Manila Sep 16, 2019

« Go back to category
Is this job ad fake? Report it!   
Recommend to a friend
Published at Sep 06, 2019
Viewed: 83 times