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Full-time Email Us Customer Service Team Lead

at Wonese, Philippines Inc. in Metro Manila

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At least 5 years managerial experience in customer service
Experience managing a team, during a rapid growth phase In-depth knowledge of customer service principles and practices, software, databases and tools
Proven track record for meeting and exceeding targets, and leading a team who continuously improve performance
Excellent knowledge of management methods and techniques
Awareness of industry’s latest technology trends, tools, and applications
ability to present in front of large groups, deal with ambiguity, and demonstrate composure in stressful situations
Customer service orientation

Tailor-fit coaching styles effectively to different working styles of members to empower high performers, motivate high potentials, and support low performers
Conduct effective discussions and seasonal cadences with members to set goals, provide feedback, coaching with action-driven next steps, and check levels of performance
Take full responsibility for the overall output of the team using ticket backlog, CSAT, FRT and user specific feedback
Drive the team to realign focus on what’s urgent for the business Actively remove blockers that hinder members to achieve individual and team goals
Tie up different people with diverse skill sets and drive them to become a high performing team
Challenge and stretch team members that support their career aspirations while maintaining alignment with business goals
Empower team members

Job Type: Full-time

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Published at Sep 06, 2019
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