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Full-time Email Us Team Leader For Local Account - Ortigas

at Transec Bpo in Metro Manila

■ represent one of the top leading brands in PH
■ day shift & local account
■ fixed work schedule
■ great working environment with a tight-knit team

To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.

• Manage team performance by conducting training, QA monitoring, and coaching.
• Communicate to the team any new requirements and/or updates.
• Responsible for handling complaints and taking escalation calls to resolve customer concerns.
• Accept incoming calls from customers as needed.
• Create and submit reports to the client.

• Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
• At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
• Experience as Assistant TL / SME / QA can be considered.
• Experienced in using MS Excel.
• Good communication skills, both written and oral for both English and Filipino.

To apply, send your resume to

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Published at Sep 10, 2019
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