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Full-time Email Us It Service Desk

at Collabera Phillipines in Metro Manila

Job Title: IT Service Desk
Salary: 23,000 - 25,000 monthly
Schedule: Shifting
Location: Boni, Mandaluyong City

Qualifications:
has at least 6 months experience in TSR/Service Desk/Help Desk
College Graduate / undergrads - completed at least 2 years in college
Excellent in oral and written communication (English fluency is a must)
willing to work in a shifting schedule
amenable to work in Boni, Mandaluyong City
able to start ASAP

Job Description:
Performs Advance remote PC diagnostics and repair, PC optimization on client computers
Performs in depth analysis, diagnosis and immediate resolution of client computer issues
Fills out log forms with accurate, complete and detailed information for tracking & record purposes.
Responding to queries on the progress of the PC repair by means of providing proficient chat communication with end customers.
Escalate unresolved problems or issues to Level 2 support.
Performs special tasks (E. g. Callbacks, Demo, Testing, Research, etc...) and other assignments as required by the project.
Performs daily and weekly administrative tasks as required.
Follow strict company policies and client policies.
Maintain consistent high level support and delivery to meet clients SLA's.
Work effectively on a team environment with time and work load adjustability as needed. 11. Flexibility to work on assigned schedule given by immediate superior or as required by the project.


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Published at Sep 11, 2019
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