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Full-time Email Us Call Center Team Leader - Local Account

at Transec Bpo in Metro Manila
Published at Oct 08, 2019

This job post has already expired.
Jobs posted 90 days ago are considered expired.

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WHY APPLY WITH US?
■ represent one of the top leading brands in PH
■ day shift & local account
■ fixed work schedule
■ great working environment with a tight-knit team

JOB OBJECTIVE
To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.

ESSENTIAL JOB FUNCTIONS
• Manage team performance by conducting training, QA monitoring, and coaching.
• Communicate to the team any new requirements and/or updates.
• Responsible for handling complaints and taking escalation calls to resolve customer concerns.
• Accept incoming calls from customers as needed.
• Create and submit reports to the client.

SKILLS & QUALIFICATIONS
• Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
• At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
• Experienced in using MS Excel.
• Good communication skills, both written and oral for both English and Filipino.


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Published at Oct 08, 2019
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