Urgent Hiring! Japanese Service Desk Manager In Taguig And Cebu

at J-k Network Services in Metro Manila
Published at Oct 08, 2019

Company Profile:
One of the top and largest IT Company from Japan that Offers a wide range of software products and services.

Position: Japanese Service Desk Operations Manager
Industry: Japanese IT Company
Location: Cebu/BGC, Taguig
Salary: P100,000-P150,000
Work Schedule: Shifting with 2 days off

Benefits:
• Medical Benefits
• Clothing allowance
• Food allowance
• Performance Bonus
• Leaves convertible to cash
• Life Insurance coverage
• Open for phone interview
• Free relocation assistance

Requirements:
• Filipino fluent in both Japanese and English
• Graduates or Undergraduates with good background
• Preferably with work experience in Service Desk
• At least 3 years managerial experience
• JLPT N1, N2, N3 Passer
• A leader and a team player at the same time
• Has strong delivery and people management skills
• Able to cope and thrive in a fast-paced and diverse environment
• With good communication, negotiation and facilitation skills.

Responsibilities:
• Maintain good customer relationship and satisfaction.
• Report issues and provide corresponding actions or solutions
• Work with Operations Managers to meet the goals and achievement of the company
• Explain and operate capacity and target together with the customer assuring compliance to agreed goals
• Provide management reports on operations , escalating issues as required and proposing process improvements
• Participate in standardization programs in the organization
• Ensure that all customer concerns are understood and provide resolution
• Ensure proper coverage is maintained by support teams to customer deliverables
• Characterize and control technical support policies and procedures.

Recruitment Process:
HR interview
Exam - Nihongo Language Assessment
Manager’s Final Interview
HR Head’s Final Interview
Job offer

How to Apply:
• Please send your updated resume to Ms. Amika through this email japanese.hrcareers@gmail.com
• Contact us:
Globe: (+ 63) 917-174-1233
Sun: (+63) 932-461-0812
Landline: (02) 245-2829
(Skype ID): live:jknetworkjobs
(LINE ID): j-k_jpteam
Don’t forget to refer your friends! We give referral bonus for every successful hire.
We also give FREE BILINGUAL CAREER CONSULTATION! Please check the link below: https://goo.gl/T6P2Tq

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Published at Oct 08, 2019
Viewed: 2605 times