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Full-time Email Us Japanese Quality Assurance Analyst

at J-k Network Services in Metro Manila

This job post has already expired...

Job Post

Company Profile:
A BPO Company providing innovative and customer-centric information technology services and solutions across various industries.

Position: Japanese Quality Assurance Analyst
Industry: BPO
Location: BGC, Taguig
Salary: Negotiable (50,000 Language Bonus)
Schedule: Shifting
Dental, Medical, and Education support

Filipino fluent in both Japanese and English (oral and written)
JLPT N1-N3 passer/level
Vocational or Associate or at least reached 2nd year in college
With Quality Assurance work experience in BPO company
With customer service experience in BPO company or contact center
Experience in conducting agent training and delivering agent performance feedback is an advantage
Preferably with troubleshooting, computer skills and tech-savvy

Monitors all interactions in the operations and ensures accuracy of the same with on-time/or immediate feedback
Coordinates and facilitates call calibration/training sessions to the staff.
Publishes quality trends, feedback and improvement / enhancement reports
Conduct quality monitoring, quality reports and coaching to employees
Ensure quality of work and targets of the team are met at all times.
Drive first call resolution and quality initiatives in the program.

Recruitment Process:
Initial English Interview over the Phone
Online Written assessment
2nd Phone/Webex interview
Final Japanese Interview
Job Offer

How to Apply:
For Interested candidates, please contact us through
Email :
Mobile numbers:
Globe: 09369734028
Sun : 09225184461
Landline: (02) 8245 2829
Skype: live: jknetworkjobs
Viber: + 639369734028
LINE ID: j-k_jpteam
Look for Ms. Erin

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Published at Oct 20, 2019
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