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Full-time Email Us Network Operations

at Aspiree Inc. (Anywhere)

Responsibilities:

• Responsible in handling Critical and Non- Critical incidents.
• Responsible in trouble shooting on assigned incidents and providing resolution based on agreed targets.
• Perform troubleshooting functions involving Routers, Switches, Wireless Controller and Access Points.
• Responsible in providing timely and accurate update and information on assigned incidents and service request.
• Responsible on timely escalation of incidents which cannot be resolved on time or would need vendor/third party support.
• Coordinate with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary.
• Ensure that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process
•Responsible in providing inputs during root cause analysis.

Qualifications:

• Bachelor's Degree in Computer Engineering, Information Technology or other related courses
• Network administration, operations & maintenance troubleshooting
• Administration of Cisco Routers/Switch, Aruba Switch, Load Balancer, Aruba Wireless Controllers and Access Points.
Service Support, Service Delivery, IT Service Management, IT Operations
• Must have a good command of English (oral and written communication) and effective presentation skills.


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Published at Dec 10, 2019
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