Team Leader | Us Account | Weekends Off
at
Transec Bpo
in Metro Manila
Published at Jan 22, 2020
This job post has already expired.
Jobs posted 60 days ago are considered expired.
Jobs posted 60 days ago are considered expired.
• Competitive salary package
• Saturday and sunday rest day
• Real work-life balance
• Good working environment and tight-knit team
ESSENTIAL JOB FUNCTIONS
• Manage team performance by providing coaching and feedback, counseling and mentoring, and delegation of tasks whenever necessary to achieve performance metrics.
• Ensure the team maintains excellent knowledge on products, procedures and policies.
• Submit performance and productivity reports to the client.
• Train and conduct certification exams of new team members through the use of training materials provided.
SKILLS & QUALIFICATIONS
• Bachelors/College Degree in any field.
• Strong English communications skills in both speaking and writing.
• Minimum of 2 years of experience as Supervisor or equivalent role with experience in the field of customer service.
• Ability to coach and train to maximize performance.
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