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Full-time Email Us Team Leader | Us Account | Weekends Off

at Transec Bpo in Metro Manila
Published at Jan 22, 2020

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WHY APPLY?
• Competitive salary package
• Saturday and sunday rest day
• Real work-life balance
• Good working environment and tight-knit team

ESSENTIAL JOB FUNCTIONS
• Manage team performance by providing coaching and feedback, counseling and mentoring, and delegation of tasks whenever necessary to achieve performance metrics.
• Ensure the team maintains excellent knowledge on products, procedures and policies.
• Submit performance and productivity reports to the client.
• Train and conduct certification exams of new team members through the use of training materials provided.

SKILLS & QUALIFICATIONS
• Bachelors/College Degree in any field.
• Strong English communications skills in both speaking and writing.
• Minimum of 2 years of experience as Supervisor or equivalent role with experience in the field of customer service.
• Ability to coach and train to maximize performance.

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Published at Jan 22, 2020
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