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Full-time Email Us We’re Hiring Mandarin Service Desk Agent | Mckinley Hills Taguig City| Earn P90,000 Per Month

at J-k Network Services in Metro Manila

We’re Hiring Mandarin Service Desk Agent | McKinley Hills Taguig City| Earn P90,000 per MONTH
"This is a World’s BPO Company in Asia/Pacific. In addition to providing BPO services such
as contact center and back-office operations for the Philippines market, and operation
services for smartphone websites and applications."
Position: Mandarin Service Desk Agent
Location: McKinley Hills Taguig City
Industry: BPO Company
Schedule: Shifting (5 Days a Week)
Salary: P90,000

To provide 1st line technical support; answering support queries via phone and email
Identify any service related issues and escalate to the Team Leader
Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by Company and Company's customers
Respond to inquiries from clients and help them resolve their hardware or software problems
To take ownership of user problems and be proactive when dealing with user issues
To log all calls in the ticket logging system
To provide assistance with ad hoc task from Team Leader or SDM that will help fulfil service delivery


2 years IT Service Desk experience
Good technical troubleshooting skills
Understanding of ITIL, SOX and similar industry IT standards
Able to travel to other TCIS facilities
The individuals will work a regular week 40hrs – Overtime when needed
Experience of using tickets logging systems

APPLY NOW! Contact us
Mobile numbers: 09173163761/ 245-2829
Email us:
Skype: live:mandarinjobs
WeChat: J-KMandarinCantonese
Look for Ms. Cristine
Visit our website for more Mandarin job openings!!

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Published at Jan 24, 2020
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