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Full-time Email Us Japanese Healthcare Account Specialist

at J-k Network Services in Metro Manila

Company Profile:
This Healthcare Company is originated in America. They are expert when it comes to
Nutrition, pharmaceuticals, and diagnostic.

会社概要:
栄養食品、医薬品、診断機器に特化したアメリカ資本のヘルスケア会社です。

Position: Japanese Healthcare Account Specialist
Industry: Healthcare Company
Salary: Negotiable
Location: Taguig
Schedule: Dayshift, Mid Shift

職種: 日本語医療機器ヘルプデスク
業種: ヘルスケア会社
給与: 交渉可能
勤務地: タギグ
勤務体系: 日勤、夜勤

Benefits:
• Free shuttle services
• HMO and Life Insurance
• Sick leave, Vacation leave
• Dental Insurance
• Seminars and online resources about health related topic
• Fitness events
• Retirement Plans
• Recreation And Sports Activities

福利厚生:
・無料のシャトルバス
・健康保険、生命保険
・病気休暇、バケーション
・歯科保険
・健康に関するセミナーやオンラインの情報の提供
・フィットネスイベント
・退職金積み立て計画
・レクリエーション、スポーツイベント

Requirements:
• Native Japanese or someone who has Native Proficiency in Japanese language
• With good communication skills in English
• Preferably Graduates but open for Undergraduates with good background
• Preferably with 2 years above experience in handling concern in healthcare
• Familiar in Microsoft Word, Excel, Power point

応募要件:
・ネイティブの日本人、またはネイティブレベルの日本語能力を持つ外国人
・英語での高いコミュニケーション力
・できれば学士を持つ方、しかし仕事に関する経験が評価される場合は無くても可
・できればヘルスケアに関する仕事の経験が2年以上ある方
・ワード、エクセル、パワーポイントを使いこなせる方

Responsibilities
• Handle phone, email and chats professionally and friendly matter
• Provide first level support in troubleshooting customer concern across the designated
product range by analyzing customer problems and asking the appropriate questions to support resolution.
• Documenting concern and inquiries using the appropriate guidelines and procedures
to ensure completeness and accuracy of the records.
• Communication of concern investigation conclusions to customers through written
reports and phone conversations.
• Resolve and address any concern or inquiries within the target timelines described
within the key performance indicators for individuals, the team and the company.
• To continually evaluate and identify opportunities to drive process improvements that
positively impact team performance and customer experience.

業務内容:
・電話、メール、チャットなどにプロフェッショナルに親切に対応する
・トラブルが起きた際の第一段階の顧客サポートとして、問題の分析、解決策の提示を行う
・問い合わせの内容をガイドラインに沿って適切に記述し、正確に記録する
・トラブルシューティングの調査結果をレポートや電話で顧客に伝える
・チームや会社から指定された目安のタイムラインに沿って問い合わせの対応を行う
・チームパフォーマンスや顧客への対応の改善につながるような機会を常に見つけだす。

Recruitment process
1. Initial Interview and Exam
2. Behavioral Interview
3. Final Interview
4. Job Offer

採用プロセス:
1、面接とテスト
2、行動に関する面接
3、最終面接
4、採用

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Published at Jan 27, 2020
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