1
applied online
Back Office Team Supervisor | Fixed Weekends Off
at
Transec Bpo
in Metro Manila
Published at Jan 28, 2020
This job post has already expired.
Jobs posted 60 days ago are considered expired.
Jobs posted 60 days ago are considered expired.
• Great salary package
• Good working environment
• Tight-knit team
• Fixed weekends off
ESSENTIAL JOB FUNCTIONS
• Oversee team performance by providing coaching and feedback including delegation of tasks whenever necessary to achieve performance goals.
• Perform back end tasks, email and chat support to assist clients both actively and pro-actively.
• Ensure the team maintains excellent knowledge on products, procedures and policies.
• Manage workforce to meet the productivity goals and submit performance and productivity reports to the client.
• Providing training assistance to new team members when needed through the use of training materials.
SKILLS & QUALIFICATIONS
• Minimum of 2 years of experience as Supervisor or equivalent role with experience in technical support under an international account.
• Bachelors/College Degree in any field.
• Good English communications skills in both speaking and writing.
• Ability to coach and train to maximize performance.
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Published at Jan 28, 2020
Viewed: 4031 times
Viewed: 4031 times
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