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Full-time Email Us Back Office (team Supervisor) | Us Account | Fixed Weekends Off

at Transec Bpo in Metro Manila

WHY APPLY?
• Great salary package
• Good working environment
• Tight-knit team
• Fixed weekends off

ESSENTIAL JOB FUNCTIONS
• Oversee team performance by providing coaching and feedback including delegation of tasks whenever necessary to achieve performance goals.
• Perform back end tasks, email and chat support to assist clients both actively and pro-actively.
• Ensure the team maintains excellent knowledge on products, procedures and policies.
• Manage workforce to meet the productivity goals and submit performance and productivity reports to the client.
• Providing training assistance to new team members when needed through the use of training materials.

SKILLS & QUALIFICATIONS
• Minimum of 2 years of experience as Supervisor or equivalent role with experience in technical support under an international account.
• Bachelors/College Degree in any field.
• Good English communications skills in both speaking and writing.
• Ability to coach and train to maximize performance.

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Published at Feb 05, 2020
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