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Senior Operations Manager (bpo)
at
Wonese, Philippines Inc.
in Metro Manila
Published at Feb 14, 2020
This job post has already expired.
Jobs posted 60 days ago are considered expired.
Jobs posted 60 days ago are considered expired.
Requires 15 years in BPO experience
At least 4 years senior managerial experience in BPO industry
Strong experience of engaging with senior stakeholders and managing international delivery teams
Extensive knowledge of Business Process Management
Strong experience in service delivery, customer service, process excellence and automation
Strong knowledge of support processes such as WFM, quality, training and transition
Strong financial management skills
Strong People manager, ability hire, retain and develop talent
Responsibilities:
Leads projects in operational excellence
Responsible for process improvement management including providing inputs for financial proposals and reviews
Track service performance and direct action to identify root causes of issues and put in place remedial actions.
Job Type: Full-time
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Viewed: 2564 times
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