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Full-time Email Us Customer Care Officer

at Berlitz Philippines in Metro Manila
Published at Feb 15, 2020

This job post has already expired.
Jobs posted 90 days ago are considered expired.

Expired
Job Post

QUALIFICATIONS AND RELATED EXPERIENCE:

  • Strong English communication skills
  • 2 to 4 years experience, preferably in corporate sales
  • Bachelor’s Degree in an appropriate field of study or equivalent work experience
  • Strong working knowledge of Microsoft Office and Google apps
  • Positive attitude and high level of motivation
  • Willing to work Saturdays

JOB DESCRIPTION

The Customer Care Officer (CCO) assures maximum satisfaction of our internal and external customers by managing their expectations in order to achieve the objective of creating retained, loyal customers. The CCO handles the day-to-day operations of the Language Center and performs administrative functions. Other key responsibilities include supporting retention and acquisition sales functions and tracking marketing activities.

Customer acquisition activities

  • Handles initial inquiries (direct & indirect)
  • Supports and tracks local marketing activities and promotional events
  • Conducts sales activities through enrollment
  • Forms and manages groups
  • Follows up on unconverted inquiries and inactive customers
  • Customer retention activities

Maintains positive customer relations and ensures customer satisfaction

  • Conducts customer orientations
  • Ensures optimal Language Center appearance
  • Encourages customer re-enrollments
  • Schedules lessons for customers and instructors
  • Schedules and conducts student consultations and counseling

Operations

  • Enters and manages customer information in LCMS
  • Prepares invoices, collects customer payments and handles other accounting activities (i.e., sales detail enrollment report)
  • Prepares teachers’ payroll
  • Prepares reports and required documents for LCMS posting
  • Maintains correspondence with customers

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Published at Feb 15, 2020
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