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Full-time Email Us We're Hiring For A Mandarin Email And Chat Support Specialist

at J-k Network Services in Quezon City, Metro Manila

Company Profile:
This company is an Omni channel provider of customer care and back-office support solutions.

Position: Mandarin Email and Chat Support
Location: Clark, Pampanga
Industry: BPO Company
Schedule: Dayshift (8AM-5PM)
Salary: P50,000 - P60,000 (16k BP, 28k LP)
Benefits: HMO 1 free dependent, Paid Time Off 10 days, 25 days leave, P10,000 Relocation Allowance, P4,000 Upon regularization, P5,000 sign on bonus.

• Bachelor Degree Holder/2 years course graduate or Vocational graduate
• Can speak, read and write Mandarin and English fluently
• With customer/technical support background
• Excellent written and verbal communication skills required
• Ability to multitask and meet established deadlines; must be a self-starter and be able to work independently as well as being a team player.
• A go-getter attitude would help a candidate be successful in this role.
• Ability to work in a fast-paced environment; strong organizational skills a must.

• Assisting users with login and registration processes & refunds.
• Assisting users with account updates.
• Assisting users with tracking payments in limited scenarios.
• Fixing issues with coupon codes 3. Providing invoice links or PDFs via email, generated from our system, in limited scenarios.
• Triaging bugs in the system 3. Assisting users with navigating and using the overall system.
• Flagging technical issues and escalating to Tier.
• Flagging module issues and escalating to Tier 3.
• Assisting to report technical issues in Jira.
• Answering content-based questions with links to existing guidance content.
• Answering basic function questions by confirming with Coalition Customer Success Manager.
• Analyzing user questions and helping find the appropriate response.
• Collecting user’s feedback (if any) and reporting to Coalition Customer Success Manager.
• Flagging unresolvable issues for our Tier 3 experts.
• Liaising with our internal payment support expert to support them.
• Helping users manage module sharing and posting requests.
Recruitment Process:
Online Assessment (Assessment Link)
Written Assessment (Essay Exam)
Client Assessment/Operations Interview
Can send directly

APPLY NOW and Contact us:
Mobile numbers: 09173163761 | 245-2829
Email us:|
Skype: live:jkmandarinjobs
WeChat: J-KMandarinCantonese
Apply Now and please look for: Ms. Rio

Visit our website for more Mandarin job openings!


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Published at Feb 27, 2020
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