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Full-time Email Us Email Support | Back Office | Non-voice

at Transec Bpo Solutions, Inc. in Metro Manila

WHY APPLY?
• Competitive salary package
• 100% Back office
• Fixed night shift and weekends off
• Real work-life balance

ESSENTIAL JOB FUNCTIONS
• Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat.
• Perform back office tasks in order to complete customer concerns and requests with attention to detail and efficiency.
• Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
• Oversee the dedicated voicemail for concierge in order to process its incoming requests.

SKILLS & QUALIFICATIONS
• Bachelors/College Degree in any field.
• Must have at least 1 year of experience in the BPO.
• Experience in handling an account using chat and/or email channels.
• Must have excellent writing skills in English; good speaking skills in English.

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Published at Mar 27, 2020
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